General T&C - Changelog

Version 3.3, Will be updated 09.07.2021

11. ACCOUNT CANCELLATION

d. Energy reserves the right to terminate an Account and retain all the remaining funds in the Account where Energy has reasonable belief that a player committed/attempted to commit/ was involved in proceedings leading towards potential fraudulent activity or otherwise advised on fraudulent activity to third-party-player/s or hacked or accessed otherwise unlawfully third-party players’ Account for the purpose of alleged fraudulent activity or otherwise. Such activity could involve inter alia, organised betting, use of stolen or falsified debit cards or Account numbers, forgery, collusion and submission of data or documents which are forged, stolen or otherwise misappropriated.
e. Energy reserves the right to terminate an account and retain all remaining funds due to irregular play. Irregular play can be defined as, but not limited to:
(I) Delaying any game round in any game, including free spins features and bonus features, to a time when you have no more wagering requirement; and/or performing new deposit(s) while free spins features or bonus features are still available in a game.
(II) While playing a game, a "free spin" or "bonus" feature is initiated with bonus or cash funds; the player then leaves the feature by closing the game and moving to another. The player then returns to the original game to complete the feature at a later time in circumstances such as after the bonus money has been forfeited or lost or wagering requirements met and converted to cash.
(III) Bonus or cash funds are used purely to progress through bonus stages (for example, collecting 9 out of 10 coins to reach a feature) and then the final stage/s (for example, the final coin to reach 10 out of 10 coins) completed with cash bets when bonus funds have been forfeited, lost, or wagering requirements met and converted to cash.
(IV) Leaving large bets on a table, for example, in blackjack, and then returning at a later time to complete the bet in circumstances such as after the bonus money has been forfeited or lost or wagering requirements met and converted to cash.
(V) Depositing and withdrawing funds soon after, for example, depositing funds to receive free spins, wagering your deposit just over 1x your deposit value, initiating a withdrawal and then activating your free spins.
(VI) Whether known or unknown to us, the player takes advantage of any software or system bug, loophole, fault, error, or failure regarding any game.

Version 3.2, Updated 17.05.2021

15. DEPOSITS

i. The minimum deposit amount per transaction is no less than €10 (or equivalent in other currency). The maximum deposit amount is determined by various payment methods available on the website.

i. The minimum deposit amount will vary depending on the player’s jurisdiction and chosen payment method. Visit the "Deposit" page for additional information.

16. WITHDRAWALS

c. Withdrawals of winnings or parts thereof will be paid out upon request of the user. Please note that only the first withdrawal a week is free of charge. A second, and every next, withdrawal the same week costs a fixed fee of €5 (or equivalent in other currency). The minimum withdrawal amount per transaction is no less than €20 (or equivalent in other currency) with the exception of account closure, in which case the player has the right to withdraw the full balance no matter the amount. The maximum withdrawal amount per transaction is determined by various payment methods available on the website.

c. Withdrawals of winnings, or parts thereof, will be paid out upon request by the player. Please note that only the first withdrawal of the week is free of charge. A fixed fee of €5 (or currency equivalent) will be applied to all subsequent withdrawals during the same week. The minimum withdrawal amount may range between €10 and €20 (or currency equivalent), depending on the player’s jurisdiction and selected currency. In case of account closure, the player has the right to withdraw the balance in full, regardless of the amount. The maximum withdrawal amount is determined by the chosen payment method.

Version 3.1, Updated 29.04.2021

6. LEGAL RESTRICTIONS

c. You guarantee at all times not to be a resident of the "Excluded Countries": Australia, Belgium, Curacao, Czech Republic, Democratic People's Republic of Korea, Denmark, Estonia, Ethiopia, France (including all french overseas territories), Hong Kong, Iran, Iraq, Israel, Italy, Latvia, Lithuania, Pakistan, Romania, Serbia, Slovakia, Spain, Sri Lanka, Switzerland, Syria, Trinidad & Tobago, Turkey, Tunisia, Ukraine, the United States, Yemen and/or restricted by limited legal capacity.

c. You guarantee at all times not to be a resident of the "Excluded Countries": Australia, Belgium, Curacao, Czech Republic, Democratic People's Republic of Korea, Ethiopia, France (including all french overseas territories), Hong Kong, Iran, Iraq, Israel, Italy, Latvia, Lithuania, Pakistan, Romania, Serbia, Slovakia, Spain, Sri Lanka, Switzerland, Syria, Trinidad & Tobago, Turkey, Tunisia, Ukraine, the United States, Yemen and/or restricted by limited legal capacity.

15. DEPOSITS

k. Energy reserves the right to request a photo of the account holder with a valid ID and a note specifying the date and time.

26. RESPONSIBLE GAMING

p. Energy monitors all communication channels and thoroughly reviews all submitted documents. Based on the information provided or communicated by the player, Energy reserves the right to suspend the player's account if the player exhibits signs of problem gambling.

Version 3.0, Updated 06.04.2021

4. REGISTRATION INFORMATION

i. You are not allowed to register if you are already registered on Energy websites with an active account. Only one account per person is allowed. Holding more than one account is known as "multi-accounting", this is strictly forbidden and directly deemed to be fraudulent, regardless of whether the other account is registered under your own details, other Energy users’ details, third parties’ details (other than Energy users) or false details. Energy reserves the right to close any user account, at any time. If we consider that multiple accounts have been opened in genuine error, the unused balances will be returned back to the user. If Energy has reasonable grounds to believe that fraud has been committed, Energy reserves the right to cancel any related transaction, any bonus or any other promotion, without prejudice to any other action or redress to which we might avail ourselves.

i. You are not allowed to register if you are already registered on Energy websites with an account. Only one account per person is allowed. Holding more than one account is known as "multi-accounting", this is strictly forbidden and directly deemed to be fraudulent, regardless of whether the other account is registered under your own details, other Energy users’ details, third parties’ details (other than Energy users) or false details. Energy reserves the right to close any user account, at any time. If we consider that multiple accounts have been opened in genuine error, the unused balances will be returned back to the user. If Energy has reasonable grounds to believe that fraud has been committed, Energy reserves the right to cancel any related transaction, any bonus or any other promotion, without prejudice to any other action or redress to which we might avail ourselves.

6. LEGAL RESTRICTIONS

c. You guarantee at all times not to be a resident of the "Excluded Countries": Australia, Belgium, Curacao, Czech Republic, Democratic People's Republic of Korea, Denmark, Estonia, Ethiopia, France (including all french overseas territories), Hong Kong, Iran, Iraq, Israel, Italy, Latvia, Lithuania, Pakistan, Romania, Serbia, Slovakia, Spain, Sri Lanka, Switzerland, Syria, Trinidad & Tobago, Turkey, Tunisia, the United States, Yemen and/or restricted by limited legal capacity.

c.You guarantee at all times not to be a resident of the "Excluded Countries": Australia, Belgium, Curacao, Czech Republic, Democratic People's Republic of Korea, Denmark, Estonia, Ethiopia, France (including all french overseas territories), Hong Kong, Iran, Iraq, Israel, Italy, Latvia, Lithuania, Pakistan, Romania, Serbia, Slovakia, Spain, Sri Lanka, Switzerland, Syria, Trinidad & Tobago, Turkey, Tunisia, Ukraine, the United States, Yemen and/or restricted by limited legal capacity.

27. INACTIVE ACCOUNTS

a. An “Inactive Account” is an account that has a real-money balance and no bets recorded for twelve (6) consecutive months.
b. Before your account is labelled Inactive, Energy will contact you via email at least one month in advance. You may reactivate an Inactive Account by logging into that account and placing a bet.
c. Once an account becomes an Inactive Account, Energy will charge five (5) EUR per month as an administrative fee to your account, as long as there is a positive balance.

a. An “Inactive Account” is an account that has a real-money balance and no bets recorded for six (6) consecutive months (180 days).
b. Before your account is labelled Inactive, Energy will contact you via email 30 days in advance. You may reactivate an Inactive Account by logging into that account and placing a bet.
c. Once an account becomes an Inactive Account, Energy will charge five (5) EUR or equivalent in account currency: 5 GBP, 5 USD, 5 CAD, 5 NZD, 25 PLN, 25 BRL, 50 NOK, 400 RUB, 400 INR, 1500 HUF every 30 days as an administrative fee to your account, as long as there is a positive balance.

Version 2.9, Updated 02.03.2021

6. LEGAL RESTRICTIONS

c. You guarantee at all times not to be a resident of the "Excluded Countries": Australia, Belgium, Curacao, Czech Republic, Democratic People's Republic of Korea, Denmark, Estonia, Ethiopia, France, Hong Kong, Iran, Iraq, Israel, Italy, Latvia, Lithuania, Pakistan, Romania, Serbia, Slovakia, Spain, Sri Lanka, Sweden, Switzerland, Syria, Trinidad & Tobago, Turkey, Tunisia, the United States, Yemen and/or restricted by limited legal capacity.

c. You guarantee at all times not to be a resident of the "Excluded Countries": Australia, Belgium, Curacao, Czech Republic, Democratic People's Republic of Korea, Denmark, Estonia, Ethiopia, France (including all French overseas territories), Hong Kong, Iran, Iraq, Israel, Italy, Latvia, Lithuania, Pakistan, Romania, Serbia, Slovakia, Spain, Sri Lanka, Switzerland, Syria, Trinidad & Tobago, Turkey, Tunisia, the United States, Yemen and/or restricted by limited legal capacity.

28. COMPLAINTS

We strive to ensure that all users are informed of our final decision and also receive orientation about the necessary steps to take an official dispute to a registered Alternative Dispute Resolution Body, also known as an "ADR". An "ADR" is an independent third party, which mediates disputes and assesses all the facts and information provided by both parties, and issues an impartial decision on the matter. eCommerce and Online Gaming Regulation and Assurance (eCOGRA) is the ADR entity for Energy complaints.
Telephone Number: +44 20 7887 1480
https://ecogra.org/forms/adr-dispute-step-1

We strive to ensure that all players are informed of our final decision and receive guidance on filing an official dispute to a registered Alternative Dispute Resolution Body, also known as an 'ADR'. An 'ADR' is an independent third party which mediates disputes and assesses all information provided by both parties to issue an impartial decision on the matter. The eCommerce and Online Gaming Regulation and Assurance (eCOGRA) and ThePOGG ADRs are authorised entities for Energy complaints.
The form for the eCOGRA ADR service is available here: https://ecogra.org/forms/adr-dispute-step-1
You can find additional information and submit a complaint to ThePOGG here: https://thepogg.com/all-complaints/

Version 2.8, Updated 30.11.2020

16. WITHDRAWALS

i. Funds cannot be withdrawn from a user's account unless those same funds have been wagered at least once. Please be informed that a five per cent (5%) administrative charge, with a minimum fee of €10 (or equivalent in another currency) from the last deposit, may be applied for payout requests referring to amounts deposited with Energy which have not been used at least once for playing. Before such payout can be approved, it has to be assessed and confirmed by the Payments Department.

i. Funds cannot be withdrawn from a user's account unless those same funds have been wagered at least once. Please be informed that a ten per cent (10%) administrative charge, with a minimum fee of €10 (or equivalent in another currency) from the last deposit, may be applied for payout requests referring to amounts deposited with Energy which have not been used at least once for playing. Before such payout can be approved, it has to be assessed and confirmed by the Payments Department.

27. INACTIVE ACCOUNTS

a. An “Inactive Account” is an account that has a real-money balance and no bets recorded for twelve (12) consecutive months.
b. Before your account is labelled Inactive, Energy will contact you via email at least one month in advance. You may reactivate an Inactive Account by logging into that account and placing a bet.
c. Once an account becomes an Inactive Account, Energy will charge five (5) EUR per month as an administrative fee to your account, as long as there is a positive balance.

28. COMPLAINTS

27. COMPLAINTS
https://www.ecogra.org/ata/policies_procedures.php

28. COMPLAINTS
https://ecogra.org/forms/adr-dispute-step-1

Version 2.7, Updated 12.10.2020

17. FEES AND CHARGES

f. Please be informed that an administrative charge of five per cent (5%), with a minimum fee of €10 (or equivalent in another currency), will be applied on the remaining balance if the player does not complete the required KYC within 30 days.

Version 2.6, Updated 11.08.2020

4. REGISTRATION INFORMATION

(II) Date of birth. You assure Energy that you are over 18 years of age. No person under 18 years of age may be registered as a player; it is a criminal offence to gamble underage. If despite the checks put in place by Energy, a minor manages to make use of gambling services, any winnings shall be retained by Energy, while any money wagered shall be returned.

(II) Date of birth. You assure Energy that you are over 18 years of age or the minimum age as set in law for participation in the corresponding country. No person under 18 years of age may be registered as a player; it is a criminal offence to gamble underage. If despite the checks put in place by Energy, a minor manages to make use of gambling services, any winnings shall be retained by Energy, while any money wagered shall be returned.

16. WITHDRAWALS

b. A request for withdrawal cannot be made while the user is involved in a gaming session.

Version 2.5, Updated 29.07.2020

DEFINITIONS

"Internet Site", "Website" or "Site" shall mean the Internet Site www.energycasino.com and all other sites connected to it and accessible through links or other access paths including www.casinoenergy.com and www.energybet.com.

"Internet site", "website" or "site" means the internet websites, www.energycasino.com and www.energybet.com, and all other sites connected to them and accessible through links.

"Login and Password" shall mean the login and password details that are chosen by a player upon registering with the online Casino;

"Login and password" means the login and password details that are chosen by a player upon registering with the online Casino and Sportsbook services.

"Regulatory Authority" is the Malta Gaming Authority (MGA) (Suite 1, Level 3, TG Complex, Brewery Street, Mriehel, Birkirkara BKR 3000, Malta, https://www.mga.org.mt), which is the main regulator of remote gaming operations.

"Regulatory Authority" is the Malta Gaming Authority (MGA) Building SCM 02-03, Level 4, SmartCity Malta, Ricasoli SCM1001, Malta (https://www.mga.org.mt), which is the regulator of remote gaming operations.

"Service" shall include all EnergyCasino services and game offer activities related to it and listed on www.energycasino.com including but not limited to online casino.

"Service" shall include all Energy services and game offer activities related to and listed on www.energycasino.com and www.energybet.com including but not limited to online casino and sportsbook services.

"Software" shall mean the software licensed by us including all programs and databases and any other derived content whether accessible or otherwise used by you through the Internet Site and allowing you to participate in the online casino.

"Software" means the software licensed by us - including all programs, databases, and any other derived content - whether accessible or otherwise used by the user through the internet website, allowing the user to participate in the online sportsbook and casino.

"User Account", "Player Account", "Gaming Account" or "Account" shall mean a personal account opened by an individual and maintained by EnergyCasino as to allow this person to play the online games.

"User account", "player account", "gaming account" or "account" means a personal account opened by an individual and maintained by Energy as to allow this person to participate in the online sportsbook and casino.

"Fun Games" or "Games for fun" mean Games as defined in this Agreement but that are offered for limited gameplay in a special Game mode which does not involve payment from the Player to the Operator. The sole purpose of this mode (games for fun) is to offer the possibility for the Player ("Test Player") to try out the Games offered before staking real money.

"Demo games" or "games for fun" mean games as defined in this agreement that are offered for limited gameplay in a special game mode which does not involve payment from the user to the operator. The sole purpose of this mode (games for fun) is to offer the possibility for the user ("test player") to try out the games offered before staking real money.

1. GENERAL

f. This Agreement describes the terms, conditions and risks applicable to the CLIENT use of EnergyCasino services available under the domain of www.energycasino.com (the "Website"). If the CLIENT has any questions regarding this Agreement, please contact Customer Support.

e. This agreement describes the terms, conditions and risks applicable to the user of Energy services available under the domain of www.energycasino.com and www.energybet.com (the "site" or the "sites"). If you have any questions regarding this agreement, you should contact Customer Support.

m. EnergyCasino may amend the terms of this Agreement from time to time by posting the amended terms on the SITE. The CLIENT is responsible for checking whether the Agreement is amended. Any amendment shall come into force as of the day it was published on the SITE. By continuing to use the Internet Site, the Service or the Software offered by EnergyCasino, the CLIENT agrees to be bound by the T&Cs of this Agreement as well as by the latest modifications to it. If the CLIENT does not agree to be bound by the changes to the terms and conditions of this Agreement, the CLIENT must not use or access our Services, and inform us in writing immediately.

l. Energy may revise the terms of this agreement from time to time by posting the amended terms on the website. In case of modification to these terms and conditions, on logging into his/her account with Energy, the user will be informed by a pop-up box that the terms and conditions have been updated. The user will be requested to agree with the updated terms and conditions before they continue to use the service. If the user does not agree to be bound by the changes to the terms and conditions of this agreement, the user account will be closed.

4. REGISTRATION INFORMATION

(II) date of Birth. The CLIENT assures Energy that he/she is over 18 years of age. No person under 18 years of age may be registered as a player and any funds deposited or any money won by any such person shall be forfeited to the Regulatory Authority. We reserve the right to verify your date of birth supplied at the registration stage before you are allowed to:

(III) the customer’s place of residence. Please note that the CLIENT may be asked to prove his/her place of residence by providing proof of identity such as copy of identity card, passport or driving license and/or utility bill;

(III) Your place of residence. Please note that you may be asked to prove your place of residence by providing proof of identity such as an identity card, passport or driving licence; and/or a utility bill or a bank statement issued within the last six months.

d. In the event that EnergyCasino has reason to believe that the information given is inaccurate, We are entitled to suspend or terminate User’s account and retain any winnings.

d. If your address and country of residence no longer correspond to the location you indicated when registering your account, and you now fall under another legal jurisdiction, you must close your account and register again with the new address.
e. If during user verification it becomes apparent that the information provided by you is false or inaccurate, Energy is entitled to suspend or terminate your account and retain any winnings including cases that involve self-excluded accounts.

n. A CLIENT declares not to be classified as a compulsive gambler;
o. A CLIENT’s registration may be refused or closed at the operator’s sole discretion, but contractual obligations already made will be honoured.

o. If you breach any provision of these T&Cs or we have a reasonable ground to suspect that you have breached them, we reserve the right to decline to reopen your account, to suspend or close your account, and to withhold payment of any winnings.

7. LIVE CASINO

d. Live Casino games can be played for real money only. Bonus Money cannot be used. The operator prohibits to place bets explicitly and/or persistently with money and/or bonus money, with chances of winning equal or more than 70% (sure bet). The operator reserves the right to block the Player´s account and prevent and/or withhold any winnings or payout obtained by the violation of these rules of the platform and/or by other violations of the terms and conditions.

d. Live Casino games can be played for real money only. Bonus Money cannot be used. The operator prohibits placing bets explicitly and/or persistently with money and/or bonus money, where the chances of winning equal or more than 70% (sure bet). The operator reserves the right to block the player’s account and to prevent and/or withhold any winnings or payout obtained by the violation of the platform’s rules and/or by any other violations of the terms and conditions.

e. Games provided by Evolution Gaming are not available for players residing in: Manitoba, British Columbia and Quebec.

9. SPORTSBOOK SERVICES

a. Placing Bets:
(I) When a bet is placed and accepted, the corresponding amount is charged against your Energy account. You must check that the bet instructions which you have submitted are correct before confirming the bet. It is not possible to cancel or change the bet after the bet is confirmed. Energy reserves the right not to accept, or to only accept a part of, any bet.
(II) Bets will be dealt with in the received order, in the case of several bets being submitted by a user.
(III) A number of bets may be treated as being a singular bet when a customer sends multiple copies of the same bet. Energy reserves the right to void all bets where there may be evidence of collusion between two or more users or where there is a suspicion that the account is being used by multiple individuals.
(IV) The acceptance and payout of bets are subject to different limits. These, in particular, include limits on the staked amount of the bet, betting market’s limits, maximum payout limits and personal customer limits. These limits are generally subject to change without notice and will be stated on the betting note or listed on the account. Energy reserves the right to limit the stakes of bets before accepting a bet and/or to change the odds before a bet is placed.
(V) All prices and odds are subject to fluctuation. Any pre-match bet that is accepted after the official start time will be void unless otherwise stated (such as in the case of live in-play bets).
b. Valid Bets:
(I) A bet is only deemed to be valid once a transaction code has been issued. The bet can then be viewed under the "My bets" section.
(II) You acknowledge that it is your responsibility to ensure full comprehension and understanding, regarding the applicable regulations and the methods, rules and procedures of online gambling in general.
(III) Energy is not responsible for a bet not being placed for any reason, including but not limited to computer malfunctions, failure of telecommunications services or internet connectivity. Energy will not action bets that have been submitted to us but not confirmed as described in clause (II) above.
(IV) You shall not employ or make use of any system or artificial intelligence software including but not limited to hardware, software, or any other automated systems designed specifically to exploit our software. We will not honour any bets in which you have employed or made use of such systems or artificial intelligence software.
c. Winnings:
(I) Winnings will be credited to the user’s account following confirmation of the result by our traders.
(II) Energy shall not be responsible for any lost, late, illegible, incomplete, damaged, misdirected, or physical mail with regards to requests, prize claims or entries sent by the player. Any request, prize claims or entry materials which we do receive shall become the property of Energy upon receipt and will not be returned to the player and, therefore, we advise to retain a copy of any such materials.
(III) The maximum payout for each bet/ticket to a user is €75,000.00 for any amount placed and for any type of bet, whether it be a single, multiple or a system bet. In the case of a system bet, for example: if the sum of the payout of any winning column exceeds the limit of €75,000.00, Energy will credit the user no more than €75.000,00 in total. If it turns out that a user (registered in any region) has opened several accounts and has placed the same bet several times, contrary to these terms and conditions, the winning limit applies to the total of the winnings gained from these bets.
d. Betting and Sporting Rules:
(I) Betting rules are processed and executed in English. Energy reserves the right to translate the T&Cs (including sporting and betting rules) into other selected languages. The English version of the T&Cs will always prevail, should it transpire that there is a discrepancy in the translated content of the terms and conditions, from the original English content. This also applies to any game or text on the website, as well as any information concerning bonus programs, marketing campaigns and other related issues.
(II) The rules and regulations are divided into General Rules and Special Rules dedicated to specific sports. In specific situations, special betting rules would apply to certain types of sports and betting markets. These special betting rules will in such cases have precedence over the general betting rules.
(III) In addition to these rules and regulations, other manually added special rules that are found under "Events" and "Markets" on the website shall be considered as part of these rules and regulations.
(IV) A user’s bet placement constitutes acceptance of the validity of the present version of Sportsbook Terms & Conditions.
e. General rules and arrangements regarding the placement, settlement and payout of bets:
(I) You declare upon the placement of bets:
• That you are at least 18 years of age and the personal information provided in the registration process is truthful and up to date.
•That you have been sufficiently informed of, and accept, the betting rules for all types of sports, as well as the betting and payout limits.
• You are not aware or do not have knowledge of the outcome of the event upon which the respective bet is placed prior to the conclusion of the agreement.
• You are not involved and will not be involved in any manipulations which could influence the outcome of an event or several events which you bet on, and that you are not aware of any manipulations of these events.
• That the funds with which you place bets do not stem from any unlawful activity and that you are legally entitled to dispose of such funds.
• That you have read the information available on the topic of the dangers of addiction to gaming with respect to betting and gambling, and that you have not requested to be barred from gambling or betting with any other gambling operators, or are already barred from gambling or betting at these.
• That you place bets for yourself as an individual, and not upon the commission, or in association with other third parties.
• That you are not a member of a group which is barred from betting on this website, these are in particular: participants in the betting events on offer, active athletes or contestants, functionaries, coaches, staff members of bookmakers or bet-placement companies.
(II) Energy is not subject to any obligation to review the correctness of the declarations as set out in paragraph e. subparagraph (i). Energy and Probe Investments are entitled at any time to cancel all or selected bets (including retroactively) and/or to void any winnings resulting therefrom after receiving knowledge of misrepresentations or confirming fraudulent betting, to prevent the customer from all future betting, to close the betting account and to pay out the remaining funds in the account.
(III) The betting agreement shall come about through the acceptance of a betting offer. For a bet to be valid and correct, the bet which is electronically saved on the central Energy server shall apply. This may be viewed on the account. Any unilateral right to withdraw from the agreement on the user’s part (cancellation of bets) following the conclusion of the agreements is excluded. The user may correct or delete the betting slip until the final confirmation of the placement of the bet. Upon the confirmation of the placement of the bet, the user shall be obligated to fulfil the agreement and waives any right to revocation or withdrawal from the agreement. The user may only appeal placed bets in such case that they are deemed incorrect or incomplete as per fault or failure of Energy.
(IV) There shall be no obligation on the part of Energy to list additional information such as the type of competition (e.g. league match or cup match), shorter/extra time matches (e.g. in the case of friendly matches, mini-tournaments, youth matches, indoor matches, etc.), match sites (e.g. neutral grounds), racing distances etc. If additional information is nevertheless provided, this shall be without engagement and not have any influence on the settlement of the bets. The same shall apply to all types of statistics, tables and live scores.
(V) Energy reserves the right to void respective bets (including retroactively) if there is a suspicion or confirmation of manipulation or betting fraud. In legal terms, this shall mean that the staked funds in the bets in question shall be credited back to the betting account and the user shall be barred from future betting. The betting account shall thereafter be closed, and the remaining funds in the account can be paid out.
Suspicion of manipulation or betting fraud is, in particular, deemed to be present if one or more of the following criteria have been met:
• Staked funds on betting events with an unusual outcome
• Staked funds with unusually high payout results
• Multiple betting with unusual matches/leagues
• Staged bets with the same or pronounced changes in combinations
• Betting which suggests a group of betters are connected in terms of time and content
(VI) No user is permitted to have more than one sportsbook account. Energy reserves the right to terminate duplicate accounts. In such cases, all relevant data will be transferred to the most active account of the respective user. Energy reserves the right to revoke a user’s privilege if a user has placed identical bets with two/or more accounts. This might lead to the confiscation of winnings and cancellation of all placed bets, including already determined bets.
(VII) The settlement of bets shall be performed after the ranking is announced. In the event of the suspicion of fraud in relation to match-fixing of a particular event, Energy reserves the right to settle the funds after any investigations are complete. Disputed settlements or amounts credited for winnings, regardless of the type, must be received in writing (by mail, fax or email) no later than 14 days after the settlement of the bet at Energy.
(VIII) It is the responsibility of the user to report any amount credited to his account by mistake immediately. All winnings occurring as a result of such error or mistake are considered invalid despite the circumstances, and as such Energy has the right to revoke all mistakenly credited funds.
(IX) Energy reserves the right to correct any obvious errors or mistakes and to take the necessary steps to provide a fair and transparent service for users. An obvious error could be made as a result of human error or system-related technical problems which might lead to incorrect information published on the website. For example, an incorrectly displayed (reversed) handicap line, wrong over/under line, clearly wrong odds or an incorrect decimal place (25 instead of 2.5 for instance), the wrong name of the team or participant, incorrect deadlines or technical errors etc. In case of obvious errors, Energy reserves the right to deem all affected bets invalid and refund all stakes. Additionally, if the bet is accepted at a price that is significantly different from those available in the general market at the time the bet was made, or clearly incorrect considering the chance of the outcome occurring, then Energy has the right to void all such bets.
(X) It is not permitted to place bets within the same coupon that have a clear correlation between the chosen selections. These kinds of bets might be deemed void even after the result of the event is determined.
(XI) If the event has started before the scheduled starting time and is not offered in live betting, then all bets placed after the actual start of the event (start of the match, the beginning of the "set" or "race" etc.) will be declared invalid and refunded.
(XIl) The maximum stake of a bet depends on the amount Energy accepts at the time the bet is placed and may vary for each sport and individual user. If the bet is higher than the automatic acceptance level set by Energy (such amount might be changed without prior notice), then the stake will be examined manually. All bets sent for manual acceptance may be rejected, partially accepted or fully accepted, regardless of how the request is made by the user. Energy reserves the right to decline any bet that is up for manual approval. Any such bet that, for whatever reason, has not been manually reviewed before the game starting time, will get automatically voided. Energy reserves the right to separately establish all betting limits for each individual user and bet.
(XIII) If for some reason, a betting market or event is not covered by the rules and regulations, including special rules placed on the betting market on the website, Energy reserves the right to determine the outcome of each event on a case-by-case basis.
(XIV) Match-fixing:
• In case of possible interference in the match result and the formation of the evaluation of the game (including cases of suspicion in match-fixing), Energy reserves the right to suspend the payments of the winnings or to cancel the bets on this match, as well as hand over the information on relevant side to the appropriate authorities for further investigation and prevention of similar incidents.
• Energy reserves the right to suspend the payment of the winnings and make a return on the stakes to the event, if there are solid grounds to believe this match was negotiable. Such grounds may be based on the size, number and nature of the bets made by one or all of the possible methods of betting.
The decision of the governing bodies of relevant federations and regulatory bodies are also taken into account. In such cases, Energy reserves the right to hand over the information on related party to the governing bodies for further investigation and preventing similar incidents.
f. General Betting Rules.
In the case of any discrepancy between the rules and regulations, for example between Special Rules for the specific sport and Specific Rules on the event or market, the following order of priority will be applied (in order of their importance):
(I) Specific Rules for the event/market (available next to the event or market on the website)
(II) Special Rules for the sport
(III) General Betting Rules
(IV) Terms and Conditions.

15. DEPOSITS

b. EnergyCasino reserves the right to impose certain conditions on the use of particular payment methods. EnergyCasino has also the right to change the payment methods available without giving notice.

b. Energy reserves the right to impose certain conditions on the use of particular payment methods, in such cases, but not limited to; if enforced by payment providers requirements, or regulatory requirements in connection with the Player Protection Directive of the license, or if connected to the suspicious activity of a particular player. Energy also has the right to change the payment methods available, but only if such payment method is discontinued by the legal contract binding Energy and the 3rd party payment provider in question.

e. EnergyCasino reserves the right to request an image of both sides of the credit card used to deposit at any time and at its own discretion. In order to reflect the best security practices, the client will always be asked to hide CVV number and wipe out certain card numbers.

e. Due to regulatory requirements in relation to AML/CFT, we reserve the right to verify the identity and also request further verification of the source and origin of your funds, if the total accumulation of your deposits equals or exceeds €2000 or equivalent in other currency. The above mentioned €2000 value is calculated on a daily basis, taking into account all deposits effected by you since the establishment of the business relationship OR based on the total deposit amount over the course of 180 days.
f. The following documentation shall be accepted to confirm the user’s identity (Driving Licence, Passport or EEA/EU member state identity card). Please be advised that all mentioned documents must be valid. To confirm the user’s place of residence (proof of address - POA), Energy shall accept either a utility bill (gas, electric, satellite television, landline phone bill), (mobile bill will not be accepted) or bank statements issued within the last three months. Such personal information enables Energy to verify that the data given during registration corresponds with data on the documentation.
g. Energy reserves the right to request an image of both sides of the debit/credit card used to deposit as supporting evidence in case a deposit comes from a non-3D secure scheme (additional fraud prevention system processing) or if a user is processing large or multiple transactions. In order to reflect the best security practices, you will always be asked to hide the CVV number and wipe out certain card numbers.

h. The majority of deposits are credited instantly, however, in certain circumstances, some payments may take up to 1 banking day.
i. The player acknowledges that EnergyCasino reserves the right to request proof of payments to players accounts.
j. All payments into the Account must be from a payment source on which Player is the named account holder.

j. Third party deposits are not allowed; therefore, all payments into your account must be made from a payment source in which you are the named account holder. In case of any inconsistency, Energy reserves the right to request the necessary documentation in order to carry out the required checks. The investigation may also lead to the voiding of winnings.

WITHDRAWALS

14. WITHDRAWALS
b. EnergyCasino's finance department handles all withdrawal requests submitted by account holders. EnergyCasino reserves the right to verify the account holder's eligibility for any requests and, in case of doubt, refuse to process the withdrawal, leading to the return of the funds back to the player's account. Valid documents issued by government and Identity documents must be submitted in order to process a withdrawal. No withdrawals for the cumulative amount of €2,300 and over will be processed, unless such documentation has been submitted by the player and verified by EnergyCasino’s finance department. However, EnergyCasino reserves the right to verify the User’s identity, age and location at any time before processing any amount of requested withdrawal.

16. WITHDRAWALS
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ANTI-MONEY LAUNDERING PROCEDURES

19. ANTI-MONEY LAUNDERING PROCEDURES
a. No person shall abuse this Website for the purpose of money laundering. EnergyCasino may employ best-practice anti-money laundering (AML) procedures. EnergyCasino reserves the right to refuse to do business with, to discontinue to do business with, and to reverse the transactions of, Clients who do not accept or conform to the following AML requirements and policies:

20. ANTI-MONEY LAUNDERING PROCEDURES
a. All licence providers based in Europe are subject to the EU AML Directive, which requires all entities dealing with financial transactions to verify the legitimacy of funds being used to gamble.
b. No person shall abuse this website for money laundering. Energy may employ best-practice anti-money laundering (AML) procedures. Energy is responsible for employing and maintaining various anti-money laundering (AML) best practices and procedures; therefore, all transactions, regardless of the amount, must remain under constant monitoring.
c. Energy reserves the right to refuse to do business with, to discontinue to do business with, and to reverse the transactions of users who do not accept or conform to the following AML requirements and policies, and to refuse to accept any transactions from users who do not respect and adhere to the following AML requirements:

(IV) EnergyCasino may, from time to time, at its sole discretion, require a client to provide additional proof of identity (KYC documentation) such as notarised copy of passport or other means of identity verification as it deems required under the circumstances and may at its sole discretion suspend an account until such proof has been provided to its satisfaction;

(IV) Energy may request a user to provide additional proof of identity or proof of source of funds, as it deems required, under the subject of closer scrutiny for regular players or in cases when the level of risk that the business is exposed to is classified as high. Energy may suspend the account until such proof has been provided and accepted as per regulatory standards;

MARKETING AND PROMOTION

23. MARKETING AND PROMOTION
In the event that a Player wins an amount equal to two thousand five hundred Euro (€2,500) or more, through the use of the Software or the Service, the Player may be asked to grant permission to the company the rights and authorization to use the Player’s username, name, and/or portrait in all media as part of the company’s marketing and promotional needs, and for its Internet Site(s), however, to do so will be at the Player’s discretion.

24. MARKETING AND PROMOTION
By entering into a competition, the user may be asked for consent for their username, name and initials being displayed on Energy's site(s), on selected social media (Twitter or Facebook) posts and publication in case of winning.
Please note that this consent might be withdrawn at any time. However, withdrawal of said consent will not invalidate any previously agreed upon processing.

25. DATA PROCESSING

Before and during the user's use of Services, it will be necessary for Energy to collect and process the user's personal data. All information pertaining to how Energy collects, processes, secures and shares personal data can be found in the Energy Privacy Policy.

RESPONSIBLE GAMING

25. RESPONSIBLE GAMING
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26. RESPONSIBLE GAMING
a. Gambling while under the age of 18 is a criminal offence, and we take our responsibilities to prevent access for those under the age of 18 very seriously. Energy reserves the right to request proof of age documentation from any user at any time and any winnings will be confiscated if on completion of age verification the customer is shown to be underage.

c. Self-exclusion enables a client to request that we block them from using our services. Self-exclusion can vary in length from six months to indefinite (UK – Gambling Commission) and from 24h to indefinite (International - Malta Gaming Authority)

d. Self-exclusion enables a CLIENT to suspend themselves from using our services.
We have the following effective periods available for self-exclusion:
(a) 24 hours
(b) Three days
(c) One week
(d) 30 days
(e) indefinite period
In order to exclude for an indefinite period, the user will be requested to contact us directly.

h. A written request must be submitted to customer support, should a customer wish to cancel a self-exclusion or reopen their account. Please be advised that Energy reserves the right to keep accounts closed or deny a reopening request, in order to maintain the safety of a player, as per the decision made by our Responsible Gaming Department.

i. Our sites include links to external third-party organisations and information that may be helpful to problem gamblers. If a client feels that they may be developing a gambling addiction or problem, we encourage them to consult these resources and to contact us for additional information.

k. Our websites include links to external third-party organisations and information that may be helpful to problem gamblers in need of further assistance from professionals. If a user feels that they might be developing a gambling addiction or problem, we encourage them to consult these organisations or to contact us for additional information. In order to protect the wellbeing of those affected by problem gambling who are in a critical situation and are expressing suicidal thoughts to our agents via direct communication, we reserve the right to contact relevant local authorities to seek immediate action.

m. If at the time of requesting self-exclusion there are still outstanding bets, where the result is not yet known, such bet/s that subsequently win will have winnings sent once the event has been settled.

o. Please be advised that all sensitive data related to problem gambling or exclusion has to be collected and kept on records to carry out our statutory functions related to affected individuals.

Version 2.4, Updated 19.05.2020

25. RESPONSIBLE GAMING

k. Persons under the age of eighteen (18) years are not permitted to use the services, place bets or play games, at either EnergyCasino or EnergyBet. We proactively work to prevent access by under eighteens. For clients aged 18-25 registering from the UK, we require proof-of-age documentation to be provided upon registration, and for clients aged 18-25 registering from outside of the UK we require proof-of-age documentation to be provided before any withdrawal can be made.

k. -

Version - 2.3 Last Updated – 12.02.2020

6. LEGAL RESTRICTIONS

c. The CLIENT guarantees at all times not to be a resident of the "Excluded Countries" like: Australia, Belgium, Curacao, Czech Republic, Democratic People's Republic of Korea, Denmark, Estonia, Ethiopia, France, Hong Kong, Iran, Iraq, Ireland, Israel, Italy, Latvia, Lithuania, Pakistan, Romania, Serbia, Slovakia, Spain, Sri Lanka, Sweden, Switzerland, Syria, Trinidad & Tobago, Turkey, Tunisia, United States, Yemen and/or restricted by limited legal capacity. For the CLIENTS from Albania, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Egypt, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Macedonia, Montenegro, Netherlands, Poland, Portugal, Romania, Serbia, Slovakia, Switzerland, Spain,Turkey, United States games provided by Greentube Ltd. are not being supplied.

Version - 2.2 Last Updated – 31.12.2019

1. GENERAL

NEW POINT TO BE ADDED
e. Registering with Energy I acknowledge that sports betting is unavailable for customers residing in Germany.

4. REGISTRATION INFORMATION

(II) date of Birth. The CLIENT assures EnergyCasino that he/she is over 18 years of age. No person under 18 years of age may be registered as a player and any funds deposited or any money won by any such person shall be forfeited to the Regulatory Authority.

Version - 2.1 Last Updated – 22.03.2019

19. ANTI-MONEY LAUNDERING PROCEDURES

a. (II) In the case of winnings from a third party deposit, the deposit will be returned in full back to the 3rd party using the same account/payment method through which it originated, and the winnings will be delivered to the verified payment method of our client registered at energycasino.com.

a. (II) When a CLIENT funds an account by means of credit/debit card deposits, winnings will only be distributed to the individual whose name appears on the card used to make the deposit and only be paid back to the same card;

Version 2.1, Last Updated 12.02.2019

26. Complaints

a.In case of a complaint or an issue, the Client is to contact customer support by email on support@energycasino.com, detailing the nature of the complaint. EnergyCasino customer care representatives shall reply to the Client accordingly to address the issue, and will try to reply to all requests within 48 hours from when the complaint is sent.

b. If the Client feels that the complaint has not been resolved, he or she can bring the dispute to the Malta Gaming Authority by email on support.mga@mga.org.mt

Energy is committed to providing the best quality of support for our players.

One of the ways in which we can continue to improve our service is by listening and responding to our Clients and, in particular, by responding positively to complaints. However, we do admit that reaching a fair outcome in all cases is not always possible.

Therefore, if a Client feels that their case might need further escalation, they should contact our customer support agents by email at support@energycasino.com. Energy customer care representatives shall acknowledge the receipt of the complaint to the Client in a maximum period of 3 working days.

Our agents are also available on live chat and phone to ensure that making a complaint can be as accessible as possible. The 'Help' section on our website is there to assist the player in selecting the most appropriate communication channel to reach our customer support.

Please be advised that complaints placed via social media will not to be considered as an official complaint.

For the Client’s protection and to ensure the best possible service, telephone conversations and other relevant communication between Client and Energy may be recorded and/or monitored.

Please note that while Energy is the operator offering the games to the Client, Energy has not supplied or developed the games and therefore does not have ownership of, nor responsibility for such games. Any queries or complaints relating to the functioning of the games will therefore be forwarded to and addressed by the relevant licensing authority in relation to that specific game.

To deal with Client’s complaint in the shortest possible time frame, it must contain clear information about the identity (name, surname, username, registered email and residential address) as well as all relevant details about the case (the name of the game, the time and date of the incident with a detailed explanation).

The customer support managers (other managers, if necessary) assigned to the escalated case will commit to their best efforts to promptly resolve a reported matter internally. The whole complaint process should take no more than 8 weeks to be assessed and responded to.

An informal approach is appropriate when it can be achieved but if concerns cannot be satisfactorily resolved informally, then the formal complaints procedure should be followed.

We strive to ensure that all Clients are informed of our final decision and also receive orientation about the necessary steps to take an official dispute to a registered Alternative Dispute Resolution Body, also known as an ‘ADR’. An ‘ADR’ is an independent third party, which mediates disputes and assess all the facts and information provided by both parties and issues an impartial decision on the matter. eCommerce and Online Gaming Regulation and Assurance (eCOGRA) is the ADR entity for EnergyCasino complaints.

Telephone Number: +44 20 7887 1480

https://www.ecogra.org/ata/policies_procedures.php

Additionally, The Online dispute resolution (ODR) platform can provide further alternative dispute resolution services within the EU. More information is available here: https://ec.europa.eu/odr

Furthermore, please be advised that any Client has the right to bring proceedings against an operator to any court of competent jurisdiction.

If there is any concern the CLIENT would like to raise with us or would like our assistance with, please do not hesitate to let us know. Our professional and friendly customer representatives are always here to help.

Version - 2.0 Last Updated – 31.12.2018

1. GENERAL

o. A number of casino games, not mentioned in above point 1n., are provided by StarWays Capital N.V. under the gaming license of Antillephone N.V. granted by the Government of Curacao.
p. When a player is advised that he is leaving the Maltese jurisdiction, such games are provided by Starways Capital N.V. which operates under the gaming license of Antillephone N.V. granted by the Government of Curacao.

6. Legal Restrictions

c. The CLIENT guarantees at all times not to be a resident of the "Excluded Countries" like: Australia, Belgium, Curacao, Czech Republic, Democratic People's Republic of Korea, Denmark, Estonia, Ethiopia, France, Hong Kong, Iran, Iraq, Ireland, Israel, Italy, Latvia, Lithuania, Pakistan, Romania, Serbia, Slovakia, Spain, Sri Lanka, Switzerland, Syria, Trinidad & Tobago, Turkey, Tunisia, United States, Yemen and/or restricted by limited legal capacity. For the CLIENTS from Albania, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Egypt, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Macedonia, Montenegro, Netherlands, Poland, Portugal, Romania, Serbia, Slovakia, Switzerland, Spain,Turkey, United States games provided by Greentube Ltd. are not being supplied.